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H-E-B Customer Satisfaction Survey | Get Free $100 Gift Card

H-E-B stores are a Texas-based supermarket chain that had taken the initiative to gain customers’ feedback for improvement of the H-E-B customer satisfaction survey. Today, customer experience and satisfaction have become the dominant tool for determining the value of a company. In this online world, surveys have become an effective way to establish communication between the customers and the company. You can participate in the and give your opinions about the store at the same time win attractive prizes worth $100. image image

No purchase or payment is required to enter the contest as you can win prizes at HEB by mail or telephonic survey too. But it requires specific eligibility and rules to be followed to enter this contest. Let us look one by one about the rules, procedure, and rewards of the H-E-B customer satisfaction survey.

HEB Receipt Survey

 A company must meet its customers’ needs to be on the top. They should know what their customers think about the company, whether they like or dislike the services, so that the company can improve. Keeping this thing in mind, H-E-B launched a platform where customers can share their valuable opinions about the H-E-B store.

The customers can share their likes and dislikes regarding the store services, which will help the company to know where they lag in satisfying their customers and also the customers get rewarded for sharing their valuable feedback and helping the company. The helps the company to maintain a good relationship with their existing customers and also helps in attracting new ones and also let them know how to keep you happy and satisfied.

Importance of HEB Customer Satisfaction Survey

It invites its customers to participate in the HEB Survey and win gift cards worth $100. The survey forms a significant platform for the company to know whether their services are satisfactory to their customers or not. It helps them to rectify their mistakes based on your latest experience at the store. You can suggest any changes you want, or you can complain about their services according to your likes and dislikes so the next time you visit they can provide you with better and improved facilities. This will, in turn, help the company to grow and maintain its place on top.

Taking part in this survey not only helps in improving the company but also lets you win amazing gift cards for investing your time to give valuable feedback and get yourself the kind of products and services you need when you visit H-E-B grocery stores.

HEB Rewards

If you have recently visited the H-E-B grocery store, then you can give your opinion about the H-E-B stores and win exciting prizes which include:

Six hundred (600) prizes awarded ten per month per H-E-B Market Region. They pay the amount of US $100 in the form of an H-E-B gift card. The winner cannot use gift cards for the purchase of alcohol or tobacco. US $60,000 is the total value of the prizes. The Prizes are non-transferable, non-substitutable, and may not be redeemed for cash. The gift card may be subject to expiration dates and various terms and conditions. Also, all taxes are the responsibility of the winner and the H-E-B customer survey sponsor reserves every right to change the prizes as per their management.

You can claim your HEB rewards card once you win the contest, but there are specific rules and eligibility which determine whether you can enter the contest or not.

Eligibility for participating in HEB Feedback

See whether you are eligible to be a winner of the contest and claim gift card worth $100:

  • The survey is open to all the customers who are legal residents of Texas
  • It is open to all customers with a minimum age of 18 years, i.e., the participant must be 18 years or older.
  • The employees, representatives, and principals or members of the immediate families or households of the same HEB Grocery Company, participating H-E-B stores, Empathica Inc., or any of their subsidiaries, affiliates, advertising or promotional agencies are not eligible to participate in the survey and enter the contest.
  • Only one entry per person is allowed.

HEB Survey Rules

Check out the official rules of participating in the customer satisfaction survey of H-E-B store

  •  More than one entry per person via mail or website will be treated as fraud and will be immediately disqualified by the company.
  • The entry for one month is only taken into consideration for drawing, that means your entry will be applicable for one month and if you don’t win the prize in the month, you have entered the contest, your entry will not be carried to the next month.
  • They can make no substitution and compensation of reward, i.e., you cannot substitute the gift card with cash or any other thing.
  • The odds of winning do not depend on your purchase but on the number of eligible entries per market region.
  • The personal details other than survey questions are only for administrative purposes and completely hidden.
  • Any damages or attempts to damage the website will come under civil and criminal laws and the company holds every right to seek remedies for the damage, if any.
  • To know the name of the winners, you need to send a letter stating the prize amount you are requesting within 30 days of sweepstake end. The company will send you the HEB survey winners’ list once all the prizes are awarded.
  • Please note that after taking the survey you only become eligible to enter the sweepstake. You don’t need to get a reward of $100 as it depends on random drawings from the company among all the eligible participants.
  • They awarded only one prize per person.
  • It can vary the prizes according to H-E-B management.

H-E-B Guest Satisfaction Survey requirement

For participating in the HEB feedback survey, you require certain things so that you can become qualified to be a claimant of reward. These requirements are:

  • The HEB customer satisfaction survey is only available online, so the participant must have a laptop, computer, mobile phone, or tablet with a proper internet connection.
  • You need to have a valid certification number from your recently received survey invitation to start the survey.
  • You should have a basic understanding of English and Spanish language as the surveys are made in English and Spanish.
  • Also, you should have a valid email address to participate in the

What Questions are asked in HEB Customer Survey?

Once you reach the H-E-B survey page and enter your certification number, you will enter the survey and you need to answer the question based on your experience and opinions. Some of the common questions asked in this feedback surveys are:

  • About the customer services of the company.
  • On your recent purchase at the H-E-B store and your satisfaction with the products.
  • About the friendliness and nature of staff towards the customers.
  • Regarding the convenience at the checkout counter.
  • About the availability of different products needed and the quality of them.
  • You need to do ratings of various departments on a scale of 0 to 9.
  • You need to answer honestly about the various departments of the store.
  • Your overall rating and shopping experience at the HEB store.
  • How often do you visit the store?
  • How often will you recommend the store to others?
  • At last, you need to give personal details such as age, name and phone number to check eligibility and sending notification.

How to Take HEB Online Survey @

You can take the H-E-B customer satisfaction survey online by visiting their survey page administered by Empathica Inc. To complete the, follow the steps given below: page
  1. Visit the official Website of H-E-B survey at for 10 entries.
  2. Choose your preferred language to continue the survey. You need to select between English and Spanish language as the survey is available in two languages only.
  3. Once you select the language, you will be directed to a page where you have to enter the certification number from your recent invitation received from the store.
  4. Press enter to start the after providing a valid certification number.
  5. Now your H-E-B customer survey has been started.
  6. A series of the questionnaire will appear and you need to answer the questions honestly as per your experience and the instructions provided.
  7. Rate services such as purchasing, staff interaction, checkout, etc.
  8. Rate your overall experience at the HEB store.
  9. Completely answering the question honestly in .
  10. Fill the details such as name, address, phone number, email, etc.

HEB Sweepstakes

Apart from entering the sweepstakes through the survey, you can also participate in HEB survey sweepstakes by mail entry. To register by mail without making a purchase, you need to send a handwritten mail stating the following:

 “Please enter me in the H-E-B Customer Satisfaction Survey Sweepstakes for a chance to win great prizes” on a sheet of paper with your hand-printed details which include your full name, home telephone number, complete address, email address, and mail it to: 

H-E-B Customer Satisfaction Sweepstakes Mail-In Entry
511 Avenue of the Americas, #40 New York, NY 10011 

About H-E-B Store

HEB is a popular supermarket chain based in San Antonio, Texas, founded by Florence Butt in the year 1905. They currently operate this supermarket in more than 350 stores throughout Texas and Northeast Mexico. Currently, Charles Butt is the chairman and CEO of the company, with Scott McClellan as the chain’s president. The company operates in five retail formats: Central market, General H-E-B stores, Mi tiends, H-E-B Plus, and Joe V’sV’s smart shop.

It also runs upscale fine food and organic retailer known as the central market. For more details, you can visit the H-E-B website and get details about their delivery services, availability, offers, and much more.

HEB Hours

HEB stores open at 6 AM and provide its services till midnight. So you can visit HEB stores anytime between 6 AM to 12 AM. HEB stores also offer curbside and home delivery facilities based on your location and zip code. You can use home delivery services of HEB between 8 AM to 10 PM.

HEB Contact Details

For any queries regarding the HEB survey and sweepstakes, you can contact the company using the following information:

H-E-B Contact Info
Phone Number1-800-432-3113
Mailing Address EMPATHICA INC. 511 Avenue of the Americas, #40 New York, NY 10011
HEB Official Survey

HEB Near Me

You can locate the HEB store by visiting directly. The other way to find your nearest HEB store is by visiting their website and going to the “FIND A STORE” option at


Is HEB giving away $80 coupons for the survey?

No, the HEB store is not giving away $80 coupons. You can visit for correct details about HEB coupons and gift cards.

Do people win the HEB survey gift cards?

Yes, by entering HEB sweepstakes, you can win gift cards.

Do people win HEB sweepstakes?

Yes, every month, HEB announces the lucky sweepstakes winner and rewards them with the HEB gift card.

How do I get HEB digital coupons?

You can visit or HEB mobile app to sign for HEB digital coupons by making an online account using a valid email. If you already have an account, you can begin the signup process for coupons.

What time does HEB close?

HEB closes at midnight mostly, however, on holidays like Christmas, thanksgiving, etc. the store may close a little early at 8 pm.

What time does HEB open?

HEB stores open at 6 am

Who owns HEB?

HEB is currently owned by Charles Butt, who is the chairman and CEO of the company.

How many HEB stores are there?

There are a total of 350 HEB stores throughout Texas. 

What time does HEB customer service close?

The HEB customer services are available from 8 AM to 5 PM.

Where is the nearest HEB?

You can find your nearest HEB store by visiting 

How to use HEB digital coupons?

You can use your digital coupon at the checkout by entering a ten-digit mobile number and four-digit pin at the payment terminal.

What gift cards does HEB sell?

HEB sells various gift cards Nordstrom gift card, Darden universal gift card, Fandango gift card, etc. You can check all the available gift cards at HEB official website.

How to check the HEB gift card balance?

You can check your gift card balance by visiting the gift card section in the HEB official site and clicking the “Check Balance” option @

How to join the HEB survey sweepstakes?

You can join HEB sweepstakes by taking HEB customer satisfaction surveys, telephonic surveys and even by mail entry. 

What are the odds of winning the HEB survey prize?

The odds of winning the survey prize do not depend on your purchase, but random drawings select the number of eligible entries received per area as the winner by the company.


The entire details regarding the H-E-B customer survey and sweepstakes are given above. As the entries are only for the recent invitation, so hurry up and visit your nearest HEB store and get yourself a chance to win a $100 prize.

NOTE – Do check rules and eligibility criteria before taking up the and entering the sweepstakes to claim the HEB gift card.

We hope that the above information is helpful. If you have any doubts or you want to get answers to your questions regarding the HEB survey, sweepstakes and rewards, let us know in the comment section below.

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